Shop for Gauley River
1. Shop online. You may place your order on this website
browse online and put items
into your shopping cart and purchase with Pay Pal.
2. Phone orders. Call and talk to
one of the potters 304-872-2841,
304-872-0244 and place your order with a
credit card. We accept Visa, MasterCard and Discover by phone.
3. Mail order. Send a Certified Cashiers Check or Money
Order with shopping list total from our web page to;
Gauley River Pottery 526 W Mt Lookout Rd, Mt Lookout, WV 26678 be sure to include
your name, return address and phone number so we may contact
you should any problems arise with your order.
4. Gift Card. Purchase the Gauley River Pottery Gift
Card by phone. Gauley River Pottery Gift Cards are redeemable for merchandise only. It may not be redeemed for cash and will not be replaced if lost
5. Visit our Studio and Gallery in West Virginia
Wednesday - Sunday 10:00AM to 4:00PM EST.
6. Custom orders. Contact
us via phone or email to place a Custom orders. Custom orders are thrown on the wheel
within three days and may take up to six weeks to be completed.
We collect e-mail addresses of those who communicate with us
via e-mail. The information we collect is used for internal review, used to improve the content of our website, used to
customize the content and/or layout of our page
and used by us to contact consumers for marketing
purposes. If you do not want to receive e-mail
from us in the future, please let us know by sending an e-mail to us, calling
us at the above telephone number or writing to us at the above address and
telling us that you do not want to receive e-mail from our company.
Shipping & Handling Policies
We ship via USPS in the continental US. Please allow 7 to 10 business days for your delivery.
Shipping is not included if you are
or internationally, please allow 15-20 business days for delivery. A proper USPS mailing address is required.
Orders for $250 or more receive free shipping.
Orders placed online are
processed as follows: After your secure order is placed online, we ship
your order within 2 days we
make every effort to keep items in stock. If an item is not available
at the time of your order, your item will go to backorder. A
backorder means it will be shipped to you once the item is in stock
again. You will be contacted by e-mail with the total order and
shipping costs as well as any backordered items. Please allow two
business days for a response. We are happy to help you figure out
the shipping charges on your order. However, quotes are just estimates, any
overage will be charged to the customer.
Refunds on returned items will be less the shipping and handling charges and
a restocking fee.
Refunds on returned items which were paid online
with Paypal will be refunded through your Paypal account.
Refunds on returned items which were paid for by
Credit Card, will only be made by crediting the account charged for the
Refunds on returned items which were paid for by check will only be
made by check after a 30-day waiting period.
Check your order immediately upon receipt,
inspect your purchase
carefully for damaged or missing items. Discrepancy must be reported to
Gauley River Pottery within 10 days after you receive your shipment. Upon our authorization, the merchandise can be
sent back to us in new/clean condition, with any shipping charges fully
prepaid. You must include a copy of the invoice or
original Sales Order and have verbal
we reserve the right to decline consideration of your return. We reserve the right to determine the validity of exchanges and
returns. COD returns will not be accepted. For your own
protection, insure the package. Returns carry a 20% restocking charge. If any of the above conditions are not met,
Gauley River Pottery reserves the right to
refuse the return.
All products are hand made and sizes vary from piece
Measurements are taken from rim to rim and do not include the handle.
Gauley River Pottery guarantees our products for defects in material and workmanship
for a period of one month from date of purchase.
This warranty does not cover damages caused by shipping, product abuse,
accident, neglect, or misuse.
At our choice we will replace product
deemed to be defective and which will be returned to Gauley River Pottery via prepaid
shipment within the warranty period. No other warranty is expressed or implied.
Gauley River Pottery shall not be liable for any damage to property or personal
injury sustained while using these products for any reason.
Pricing is subject to change without notice. Gauley River Pottery shall
not be held liable for typographical errors that may appear within this
descriptions, specifications, drawings or illustrations shown in catalogs, Web
site or advertising material and similar information given verbally or in writing
is given for general guidance only and no warranty or guarantee of any kind is
to be implied nor is such information to form part of any contract. In
accordance with our policy of constantly improving products we reserve the
right to change specifications, or delete any item from our catalog, web site,
price lists or any other literature without prior notice. All products are hand made and sizes vary from piece
Special Sale Items
Special or discounted items are on a cash only basis for in store